Return & Refund Policy

Please review this policy carefully before placing an order.

Return Window

Eligible items may be returned within 30 days after delivery. Return requests made after the return window may not be accepted.

Return Conditions

Items must be unworn, unwashed, unused, and in their original condition. Items showing wear, washing, damage, stains, odors, or alteration may be refused.

Final Sale Items

Clearance, promotional, and multi-pack items are final sale and cannot be returned unless the item received is defective or incorrect.

How to Start a Return

Contact us before sending anything back. Include your order number, the item you want to return, and the reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as an incorrect or defective item.

Refunds

After the returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed to the original payment method. Refund processing may take up to 30 days depending on the payment provider.

Exchanges

Exchanges may be supported when the item is eligible and replacement inventory is available. If the requested replacement is unavailable, we may recommend a return or another available option.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with photos and your order number.

For help, email help@xmsh-aftersales.info.